Refunds and Returns
Terms and Conditions
We currently offer a 28 day exchange or refund guarantee. This 28 day window begins once an order has arrived.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 28 day exchange or refund window has passed will be returned to the customer.
All items must be in brand new, unused condition with all packaging in tact. Items that do not meet this criteria will not be eligible for a refund.
Wrong Item Received
This is very rare but in the unlikely event you we have sent you the wrong item, please contact our Customer Support Team at firstname.lastname@example.org immediately with the following information and we will be happy to fix.
- Your order number
- The name of the item you did not receive
- A description of the item you received in it's place
- A clear photograph of the item you have received, including the barcode/label
Once we have receive this information, our Customer Support Team will resolve this as quickly as possible. You may be asked to return the incorrect item back to us via our returns process.
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.